SWCG

Financial Services

WARN logo

 

 

 

 

What Makes W.A.R.N. Command the Leading Automatic Notification System?

Cover a wide range of needs -- managing call-up and overtime by your rules, increasing customer satisfaction, and creating instant 2-way communication with city, state and federal local responders and other government entities and influencers.

Protect Operations Centers: help manage, analyze and respond -- independently of your call center -- so you can keep operating with “business as usual” during even the most extreme situations.

Provide the kind of services universally accepted by regulatory agencies as the appropriate methodology for communication, response and recovery during outage events.

Fully customized scripting Voice recognition – TTS – TTD – TTY Area specific messaging Transfer to agent for emergency callers Multiple match sourcing Repeat caller management Broadcast messaging Multiple contact delivery options

Callback Outdial ASR Change (Automated Service Record Change) ASR Match (Phone to Address Matching) Auto ASM (Manages Restoration Updates)

 


Key Calling Benefits:

Thousands of calls instantly without any new hardware purchase.

Use existing PC’s on your network with no new wiring or installation required.

Notifications launched by web, telephone, email or software (API).

No reconfiguring of your existing system or maintenance charges.

Training requires just 4 to 8 hours, based on number of trainees. Databases for all business and residential customer phones and other contact options can be loaded, stored, and may be updated automatically from the source in real time.

Real-time response options, online call logs, and detailed reports generated by system.

 

Public Utilities Focus Sheet

  • It is hard for most utility concerns to be fully equipped to respond to the needs, in a manner that will benefit both the customer and the provider. No utility today can own, operate and maintain a full disaster and recovery situation room, and the technology for actual rapid wide scale notification management, and still deliver affordable energy.
  • W.A.R.N. (Wide Area Rapid Notification) provides tools for personnel mobilization, management notification, employee deployment, customer public communication, cross-agency interoper­ability, metering and systems monitoring – with instant notification and response and disaster recovery planning and implementation.
  • W.A.R.N. processes inbound and outbound calls in extreme outage conditions – fires, mudslides, thunderstorms, hurricanes, blizzards, tornadoes and earthquakes. Our Application Protocol Interface (API) gives you a wide range of equipment monitoring, automated alerting, and “no-touch” personnel call-up or public communication via phone, mobile, text, fax, SMS, pager, PDA, Blackberry and other.

 



Our objectives are the same as yours:

Consistency: Delivering the same, consistent level of service to your customers, regardless of the number of calls or the geography of outage calls or customer notifications needed.

Add To Customer Confidence: help reassures your customers, and informs them of planned service restoration timing.

Instant Mapping and Response: You can now follow and identify the "footprint" of outages and customers in need – and API monitoring will help with more accurate location and magnitude reporting, and also “self-identify” the specific location of faults and equipment damage.

Gives you the best way to determine what resources to commit, and where to initiate repair efforts


IT Platform provides multiple, redundant access points to the system – i.e. your central command, mobile unit, or remote command back up locations. Provide broadcasts from one console, directly to an unlimited number of wired telephones, cellular or digital phones or other devices.

Real Time Reports let you know exactly who has been contacted, as well as when and how contact was made. All contacts are logged for audit trail analysis and post-event review. Privacy Controls and industry proven SSL encryption keeps important data secure. Administration and end user level authorization protect system access. Immediate Availability with no hardware pur­chase or install, software loading, local imple­mentation, maintenance costs, or burden on your IT department.

NeoNexus Designs